ChatGuru: 10 tools that will revolutionize your service

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Listen to what your clientele is saying, find out what problems they are facing, and find creative answers. And everything efficiently. There are many obstacles faced by companies in the modern market, but with the help of ChatGuru , they can interact in a more assertive and optimized way with their customers on WhatsApp, which is installed on 99% of Brazilian smartphones. Learn now how ChatGuru can improve your customer service and help you create stronger bonds with your ideal customers! 1. Priority assignment rotation With ChatGuru's service rotation feature , it's easier for businesses to control the flow of customer support. Once a consumer initiates contact with your brand, you can use this tool to determine how tickets will be delivered to agents. In the rules tab, the administrator can choose whether or not to send tickets to agents who are not available at the moment. This facility is useful so that a customer does not have to wait for the agent to be available. A person or even a group can be placed in an inactive state for a period of time or taken out of rotation without being completely removed from the dynamic. 2 Quick responses To send messages to the chat quickly, the user or system administrator can configure several shortcuts. While the service is active, you can use the available resource whenever you want.

Simply put, you can program shortcuts to send repeated or frequently used messages. To prevent the attendant from typing the complete answer, our intelligent system can be instructed to do so with a single command. Please note that there is no limit to the number of quick responses that can be stored. This means that each agent has the freedom to create as many responses as they want and modify them as necessary. 3. Scheduled message delivery The ability to schedule messages is just one of the ways our platform helps businesses provide top-notch customer service via WhatsApp to their Industry Email List customers. If the attendant is not online at the moment, he or she can schedule the delivery of the message for another time and day. Using ChatGuru's message scheduling tool, agents don't have to remember to send important messages and notifications to customers, saving time and preventing them from forgetting. 4. Search by filter and search by message Search filters and message search are other time-saving features that ChatGuru offers to customer service employees. In just a few seconds, the agent can use a keyword search to find a particular message.



Furthermore, more than ten different filters (name, number, device, tags, user/department that performed the service, funnel stage, status, ordering, unread chats, archived chats and favorites) are available on the ChatGuru platform in order to help the team find a chat without wasting time. 5. Internal summary To provide excellent service, it is essential that all team members have the same understanding of the customer's condition. With this in mind, ChatGuru has made a unique feature available to the ChatGuru support team that will help them better serve customers and work together. Internal notes serve as a summary for more in-depth communications between agents; they are saved in the contact's conversation and can only be accessed from within the system. At the end of the working day, the agent can leave a note about the resolution of the call. This way, he or another user can pick up where they left off the next day without having to read the full discussion. 6. User-defined fields Using custom fields in ChatGuru , you can streamline your discussions, learn more about your customers, and save time. Like a “registration form” for the chat, this area is available within the customer's conversation, and is where personal information about the contact is entered.