This dimension of information is not paid

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and process it as needed. If it is a tracking service order , the system will record the information provided by the customer this time. When operators process the work order in the operating system, they will refer to the relevant information. From the above description, you will feel that the entire service processing process is quite structured, step-by-step according to the operation process, and very logical. However, behind the "rational" logical judgment and operation logic of such a system, the "emotional" part of serving customers is lost. During the entire


life cycle of a service ticket, there will be a lot of "perceptual" information Afghanistan WhatsApp Number exchanges. Whether it is the description of the matters provided during the creation of the work order, or the behavioral actions to track the progress later, such as the content of the message, the number of messages, the interaction behavior of other communication channels, etc., they are all expressions of the user's perceptual emotions.  attention to by the existing operation system platform, nor has it been collected and summarized and





implemented into customer service operation activities. The "perceptual" part of the information will, in many cases, transform the nature of the service work order itself, from an ordinary service work order to an important high-priority work order. If not handled properly, it will greatly affect customer satisfaction and even cause high business losses. For example, the default SLA for a heating warranty is a -hour general service order. However, in actual warranty cases, if there are newborns or elderly people at home in winter, the customer urgently needs a stable