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Will be very easy for your team to start using HubSpot Conversations as it has the same interface as other solutions. If you are new to HubSpot, you will learn very fast since the tool is very intuitive. You can easily set up reminders to follow up with the contacts by adding notes on user profiles. You can also create support tickets as all the tools within HubSpot work perfectly together and complement each other. Every conversation is automatically saved on the contact s timeline as well as in your inbox. This way, your team can access every interaction when needed. It is very important to mention that with HubSpot you can create your blog, landing pages and even build your website and choose on which pages to enable the bot as HubSpot has its own CMS. When connecting with other platforms You can take over all chats via the HubSpot Conversations inbox, Slack, or the HubSpot Mobile App.
Which will make life much easier for your support agents and sales reps if they have to photo editing servies reply to the conversations. You can also connect inboxes like Gmail, Outlook etc. and even set up a chat flow for Facebook Messenger. HubSpot Integrations and API HubSpot has hundreds of integrations built for the platform, so it s very likely you will find the integration you need in HubSpot Marketplace. When measuring results HubSpot provides both the reports at a bot level as well as more complex reports that you can clone from the report library and customize or even create from scratch by yourself with a Custom Report Builder. As you see in this chatbot features comparison, there are many options allowing you to implement Conversational Marketing into your business, and HubSpot.

Conversations and Drift can be considered examples of two very different approaches. If for your business a chatbot is the main tool you use for connecting with your prospects and customers, then you can go for a more specific solution. However, if you want to have a more complex tool with a CRM, CMS, reporting etc. in one place and using a chatbot is just a part of your strategy, we advise you to choose a more complete solution like HubSpot. mbudo are HubSpot agency partners and can assist you with any of your needs.
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